Handling global customer complaint import/export, as a direct window for communication with customers, including inquiries about products or services, support requests, or complaint handling.
Provide customers with required product or service information, including price, specifications, usage, etc. Help customers solve problems encountered when using products or services. If they cannot be solved directly, they need to be transferred to the corresponding technical support or other departments.
Record every interaction with a customer in the system, including the customer’s questions, solutions provided, and follow-up.
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Manages service aspects in all food and beverage assigned areas in the VIP Lounge, and acknowledges, greets and thanks all the First Class and Business Class Passengers
Manages dining rooms, lounges, beverage cart, buffet and to ensure proper preparation, including set-up of tables, chairs, linens, table settings, glassware, etc.
Wear proper uniform and adhere to the VIP Lounge appearance standards
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Manages service aspects in all food and beverage assigned areas in the VIP Lounge, and acknowledges, greets and thanks all the First Class and Business Class Passengers
Manages dining rooms, lounges, beverage cart, buffet and to ensure proper preparation, including set-up of tables, chairs, linens, table settings, glassware, etc.
Wear proper uniform and adhere to the VIP Lounge appearance standards
...