Responsible for managing the day-to-day operations of the retail outlets including compliance with company standards and policies.
Conduct visits to the assigned outlets to ensure the smooth functioning of the store, maximizing sales and profitability, and delivering an exceptional customer experience.
Supervise outlets staff daily activities, sales progress and adhere to the company’s operations.
...
Retail Assistants (Retail & Consumer Products)
The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner. Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.
Primary Responsibilities
Providing A Great Shopping Experience
Handling customer complaints and concerns.
Answer to customers questions through in-person, phone, email, chat and may also providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.
Be personalized, competent, convenient and proactive.
Detailed guest product knowledge and assist guest with selection of gifts and souvenir based on details product knowledge.
To ensure stocks are fully replenished on retail shelves at all times. Takes corrective action or communicates half empty shelves to Senior Operations Executive.
Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.
Provide Retail Experience That Meets Guest Expectations
Manage and communicate merchandise opportunities to Boutique Manager.
Participate on monthly inventory stock take.
Proactively engages with all guests and upsells items.
Supervision/Training Of The Retail Team
Inducts and trains Retail Associates in technical skills and product knowledge.
Manages team within guidelines of the hotel.
Coaches Retail Associates to constantly improve or maintain performance and provides guidance where performance is below expectation.
Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting all set Raffles standards.
Ensures that safe working practices are followed including emergency procedures.
Maintains levels of confidentiality and discretion for colleagues and guests.
Develops own knowledge and skills as a contributing member of the Retail team.
Online Orders And Store Orders
Ensure that all web orders and enquiries are answered timely.
Ensure all online products information, inventory and new products are up to date
Maintains levels of confidentiality and discretion for colleagues and guests.
Continuously develop own knowledge and skills as a contributing member of the Retail team.
Other Responsibilities
To oversee and ensure smooth processing of mail orders request.
Timely providing feedback from guests to enhance guest’s experience.
To observe professional and customer focused telephone etiquette at all times.
To be familiar with any and all promotional events for the Retail store or hotel.
Corporate purchase/festive hampers.
To record and handle any defective and damaged goods and highlight to Manager in timely manner
Performs any other duties and responsibilities that may be assigned.
Tour Guide
Manage and communicate with tour guide at the boutique.
Participate in relationship building with the tour guide
Candidate Profile
Knowledge and Experience
Minimum of 2 years of relevant experience in the retail industry.
Ability to speak Japanese will be an advantage.
Interpersonal skills well developed with guests, employees, management.
Ability to work independently, effectively, reliable and self-directed.
Good presentation and influencing skills.
Multicultural awareness and able to work with people from diverse cultures.
Flexible and able to embrace and respond to change effectively.
Ability to work independently and has good initiative under dynamic environment.
Self-motivated and energetic, confidently able to resolve problems and make decisions.
Communication skills in English spoken/written.
Benefits of Joining Raffles Hotel Singapore
5-day Work Week.
Duty Meals are provided.
Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
Medical and Wellness Benefit.
Local/Overseas Career Development & Growth Opportunities.
Holistic Learning and Development Opportunities.
Your application will include the following questions:
Which of the following statements best describes your right to work in Singapore?
What's your expected monthly basic salary?
Are you available to work on weekends or public holidays?
How many years' experience do you have in the retail industry?
Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.
Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.
Don’t provide your bank or credit card details when applying for jobs.
Researching careers? Find all the information and tips you need on career advice.
The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner. Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.
We are looking for an organized and detail-oriented Retail Operations Manager to oversee daily operations for our retail store, manage staff, and ensure that customer service and operational standards are met. The Retail Operations Manager will also be responsible for maintaining inventory levels, monitoring sales trends, and identifying areas for improvement.
Supervise and motivate retail staff to ensure high levels of customer service and operational excellence
...
Build and achieve retail / counter sales with knowledge of sales trending, trade stock holdings and historical sales/targets. Tracking of daily counter sales.
Build and maintain good working relationship with retailers and customers.
To work closely with marketing team and execute activities at floor level to achieve Brands objectives in wholesales & inventory.
...
Responsibilities: To manage and supervise supermarket fresh produce, grocery food produce and grocery non-food produce sections and possess knowledge and experience on marketing strategy, cashflow, space, category, inventory management and other ad hoc duties related to the position.
Understanding Business Operations to automate solutions to streamline existing work process in a new billing system.
Managing documentation such as user requirement report, project status report, functional specification, update/create process flowcharts and procedures aligned to the new billing system.
...
Our client is a global conglomerate renowned for its diverse range of consumer electronics products including smartphones, TVs, home appliances, semiconductors, and more.
The Role:
Prepare reports and analysis for Quarterly Joint Business Plans (JBP) and Operation meetings.
...
Able to establish, develop, and achieve profitable growth for modern trade retail and event operations.
Responsible and accountable for all planning& operational matters such as order facilitation, on-shelf availability, inventory management, and sales target of all designated key accounts.
Developing promotional strategy and execution (including trade budget management, and range and space optimization).
...
The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner. Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.
The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner. Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.
The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner. Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.