The position is responsible in Purchase Order creation, reports, liaising with external suppliers and internal departments to ensure seamless process of stock to store after order is placed. To assist on the retail shop floor as part of the job scope.
Primary Responsibilities
Focuses on the Guest Retail Experience
Uses guest names whenever possible.
Adjusts service to suit guests’ requests, personalizes interactions to meet guests’ needs.
Uses a Heartist approach – make the guest Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
Looks for ways to upsell and adds value to enhance guests’ satisfaction.
Works as Part of the Retail Team
Ensures accuracy in cashiering duties.
Ensures stocks are fully replenished on retail shelves.
Operates P.O.S machine and handles cash efficiently in local and foreign currency.
Maintains inventory items of the boutique.
Provides guest product knowledge and assists guest with selection of gifts and souvenir.
Manages and communicates merchandise opportunities to Retail Manager.
Participates and assists with monthly inventory stock take activities.
Involvement of Wider Job Functions and Relationship
Participates in execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of the boutique is meeting all set Raffles standards.
Participates in training activities to improve knowledge and skills.
Maintains levels of confidentiality and discretion for colleagues and guests.
Maintains collaborative working relationships with colleagues and supervisors/managers.
Merchandising Functions
Ensure order confirmation and invoices from suppliers are accurate.
Creating and uploading purchase orders to facilitate receiving process.
Work on retail prices with manager and ensure prices are aligned.
Follow up and keep track with suppliers to ensure timely deliveries
Follow up with suppliers and liaise with stores when issues arises
Arranging of stocks to stores
Weekly stock replenishment for stores
Monitor stock level of key items and follow up with re-orders when necessary
Weekly and Monthly sell through reports
Ensure stocks are available in online channels.
Candidate Profile
Knowledge and Experience
Minimum ‘N’ Level or Certificate in hospitality or related field.
Minimum of 1 year of relevant experience in retail industry.
Proficient in Microsoft Excel and Office
Sense of urgency flexibility ability to multitask
Willingness to learn
Good communication and interpersonal skills
Interpersonal skills well developed with guests, employees, management.
Ability to work independently, effectively, reliable and self-directed.
Good presentation and influencing skills.
Multicultural awareness and able to work with people from diverse cultures.
Flexible and able to embrace and respond to change effectively.
Has good initiative under dynamic environment.
Self-motivated and energetic, confidently able to give suggestions and resolve problems.
Communication skills in English spoken/written.
Supporting operations is a must.
Benefits of Joining Raffles Hotel Singapore
5-day Work Week.
Duty Meals are provided.
Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
Medical and Wellness Benefit.
Local/Overseas Career Development & Growth Opportunities.
Holistic Learning and Development Opportunities.
Your application will include the following questions:
Which of the following statements best describes your right to work in Singapore?
What's your expected monthly basic salary?
How much notice are you required to give your current employer?
Are you available to work on weekends or public holidays?
Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.
Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.
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