Front Office Duties ·
-To report any breakage and loss of operating equipment/service to the service provider and follow up with calls making to the service provider as per list given by the Manager.
-To ensure all group advertising and promotional materials and information are available at all times at the reception counter. · To promote and maintain good public relations.
-To greet and seat guests according to standards set in the Departmental Operations Manual.
-To ensure that guests are seated appropriately at a clean reception area (e.g. no stains at chairs and dust free tables and reception area).
-To answer the telephone, takes reservations and handles guest inquiries according to the standards set in the Departmental Operations Manual.
-To inform the respective departmental secretaries/relevant personnel of the newly arrived guest(s).
-To ensure that the guests are comfortable and to offer refreshments in the event of long waiting.
-To maintain the cleanliness of the office by supervising the cleaner to do appropriate cleaning jobs.
-To know all extension numbers of personnel at the fingertips so as to avoid delay in passing the calls.
-To have a list of the Group’s email addresses, employees with contact no, but to exercise discretion in giving out information.
-To bid farewell to guest upon their departure.
-To have a complete understanding of and adheres to Eden HQ’s policy relating to Fire, Hygiene, Health and Safety.
-To perform other related duties as may from time to time assigned by the Manager.
-To direct queries to relevant personnel or secretaries.
-To maintain confidentiality e.g. not to disclose the whereabouts of personnel or whom they are meeting to any outside callers / outsiders as matters pertaining to these are authorized to be answered by departmental secretaries or relevant department personnel only.
-To make the morning round before reception duties to ensure that all meeting rooms are neat and tidy to start the new day (white boards are clean, markers are available and with ink, chairs are in place etc) windows are opened for a while to improve air circulation. ·
-To ensure that all visitors and personnel entering the premise sanitize their hands with the sanitizer provided at the front and back entrance (this is done to minimize incidents of cross infections and influenza).
Administrative Duties
-To assist on the administration functions.
-To assist in managing the Company’s assets/property including office equipment, various product etc., ensuring that these are stored, issued and protected.
-To recommend on purchases of equipment, suppliers that are necessary and reasonably priced.
-To assist in controlling on administration cost on printing, postal, telephone, maintenance and etc.
-To manage the Company car fleet, ensuring that vehicles are insured and all necessary tax and licensing are carried out on time.
-To control and implement Company policies and procedures with regards to administration matters.
-To assist in implementing all necessary policies and procedures to ensure a healthy and save working environment.
-To recommend appropriate administrative procedures for the following areas, mailing, purchasing, goods in out etc. ·
-To ensure the safe custody and effective retrieve of all administration related document, records and files retained within Human Resource and Administration Department.
-To ensure that all administration records are continually updated through the incorporation of amendments and regular filing.
Employees
-Maintain good working relationships with colleagues and with that of other departments.
-Conduct himself / herself in an exemplary manner at all times to all designated employees and reflect a positive image for the Company.
General
-Perform all duties and responsibilities in a timely and efficient manner in accordance with established Company’s Policies and Procedures to achieve the overall objectives of the position.
-Maintain the highest standard of professionalism, ethics and attitude towards all Company guest.
-Perform related duties and special projects as assigned and other duties than the above as requested by the Management / the Company.
-Practice and promote the Department’s mission and most importantly Company’s philosophy and values.
-Carry out any other reasonable duties and responsibilities as assigned from time to time.
-Maintain confidentiality when dealing with clients and other company employees.
The Reception cum Admin Assistant is responsible for providing administrative support, administering office stock, organising company records and more, to ensure that all administrative activities run smoothly on a daily and long-term basis. This role reports directly to the Senior Manager for Administration.
Manages and places orders for office supplies (stationery, business cards etc.) for both the corporate office and hotel operations when necessary.
Manages and places orders for all printed forms (eg, luggage tags, location cards, key card jackets etc) for hotel operations.
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1. Front Desk Management
1.1 To be able to Operates PABX telephone console to receive incoming calls, directing incoming phone calls, direct caller to destination and records caller name, time of call, nature of business, person called upon.
1.2 To receive and greet visitors at establishment, determines nature of business, and directs visitor to destination.
1.3 Company Key Phone System Administration
1.4 To be responsible for handling incoming document through the office facsimile machines and mails which include collection, checking and distribution to the related personnel.
1.5 To arrange for mail and courier services.
1.6 Conference room scheduling, preparation and maintenance.
1.7 To perform a variety of clerical duties.
2. Admin Administration
2.1 Admin support to record and feedback for any comment related Office Equipment failure, Office Building related matters, and others.
2.2 To issue Payment request for invoices of office purchases / services and submit to Finance Department for payment.
2.3 Control and monitoring of office stationery for the Department / office via OA System. Monitor effective usage of Company’s stationery and feedback on any comments received from staff.
2.4 Office Event / Function Planner and coordination
2.5 Company profile printing.
2.6 Office Refreshment Administration.
2.7 Assist in Department filling record keeping.
2.8 Assist in fixed asset stock take and audit.
2.9 Assist in in the office and staff house facilities Management.
2.10 Expenses Claim submission record for department head.
2.11 Assist in office workstation allocation
2.12 Responsible for Company Vehicle Administration
2.13 Vehicle Maintenance Monitoring and report
2.14 Vehicle scheduling and arrangement.
2.15 Assist ISO & Admin Executive on vehicle insurance administration
2.16 Touch N Go Administration
2.17 Vehicle Fuel Administration
Based in Miri
-Contract basis : now till 30.09.2024
-Minimum SPM
Minimum 3 years and above experience in administrative
-Have commanding skills on using Microsoft Office Software
-Willing to work in odd and off office hours when required
-Able to start immediately is an added advantage