Microsoft 365

Hardware support

Software support ...

Focuses to deliver goal-based projects on-time, in-scope and on-budget with high quality output.

Ensure and develop implementable project plan and budget based on business case for approval.

Engage and manage various stakeholders, internal and external project resource within matrix environment. ...

The primary duties entail:

Delivering daily technical assistance at level 1 and level 2 to end-users within the business.

Deliver prompt IT support to users and affiliated subsidiaries in China. ...

Windows

SQL

Lan ...

Provide technical support and assistance to staffs in the company.

Manage and maintain the overall IT infrastructure of the property, including network connectivity, email access management, hardware, software, databases, and other related systems.

Ensure all systems are secure and operational. ...

Responsible for designing, implementing, and maintaining IT and network infrastructure.

Ensure that operations’ workflow and practices and server maintenance are working effectively and efficiently to aid the improvement of performance, security system, and availability of systems and dependent ecosystems.

Design and maintain network architecture while ensuring high availability and performance. ...

Communication skills

-Provide level 1 onsite IT support services to internal users -Provide level 1 office computers and desktop applications support for office and remote employees -Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning. -Corporate with System and Network team for Level 2 support case troubleshooting IT assets management according relate policy and guidelines -Maintain and monitor computer room equipment's and facilities

SQL Accounting Software

Microsoft

Ensure Company IT environment is incompliance with IT policies.

Responsible for back up, restore and data recovery

Daily support for ERP systems Midea 632 system ...

Setting Up Hardware

Familiarity with Support Ticket

Linux/Unix

Assist with filing of documentations and checking reports.

Support the IT functions.

Analyse and study the report of the POS System. ...

IT Technical Support

IT

To ensure availability of network and all service of office and product at all time

Monitor network and system performance and troubleshoots issues

Setup, support and maintain system server hardware and infrastructure ...

It security

Risk

Compliance

Assist in the daily operations of the IT department and ensuring that systems and networks are running smoothly, ensure system up-time and maintenance of the system operation.

Experience in CPU, memory, hard disk, and database usage monitoring.

Collect issues and escalate problems to upper levels ...

Serves as a liaison between the customer and various departments

Resolve customer complaints effectively through careful analysis of situations and determination of the required resources

Coordinates well with other CS, superiors, and colleagues from other departments ...

AS400

ITSM

Assist in installing, configuring and maintaining computer hardware, software and peripherals

Provide technical assistance, troubleshooting technical issues and resolving problems promptly

Assist with network, CCTV setup, maintenance and troubleshooting ...

Computer Assembly

OS and Software

Continuously monitor system performance to ensure efficient operation.

Analyze and resolve system performance bottlenecks, optimizing resource usage.

Design and implement data backup strategies to ensure data safety ...

CCIE/CCNP

HCIE/HCNP