World Service

For over 160 years we have stood for service excellence, in every transaction and at every touch point. It is both our heritage and our vision. Today, American Express World Service (WS) is an integrated, global network comprised of a diverse network of over 20,000 employees who carry on this tradition from over 20 offices across the globe. This team provides service to American Express customers globally in more than a dozen languages and across a broad array of channels, including telephone, Internet, e-mail and mobile. They are both the face of the business to our customers and the very heart of the relationship.

We interact with millions of customers each year and strive to make good on our promises of world-class service on every interaction. Every interaction a customer has with American Express is a moment of truth. It is a touch point leaving an impression of the brand. This requires a global network of people who are empowered to address customer needs at first contact. Our team members share our passion to go beyond, who live to serve and who want to inspire extraordinary lives.