Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to explore and develop new opportunities within the renewables, offshore and energy industries. Supporting a diverse and inclusive workplace, with thousands of colleagues in more than 70 countries, we take competence, sustainability, innovation, and unparalleled customer experiences one step further.

The positions

We are looking for:-

a) Korean Speaker (Junior Invoicing Coordinator) who will join our Ships Service division, and responsible to produce and dispatch correct invoices to customers within the assigned geographic area and/or customer portfolio according to established procedures and

About the location/department

This position reports to the Invoicing Team Lead and should closely cooperate with respective Customer Services and credit teams

What you will be doing

Complete a basic check on all invoices including delivery note, products and quantities supplied, prices, charges, discounts, etc…
Liaise with the respective Customer Services regarding missing customer terms and prices and with the supply chain for missing or doubtful delivery notes, quantities, costs and charges
Match the relevant delivery receipt note to the invoice when applicable & match the relevant supporting documents for cylinder invoices
Coordinate and control dispatch of electronic invoices to assigned customer portfolio as per guidelines provided by Customer Services and within the set performance timeframe
Send manual invoices to printer in local Customer Services as soon as the invoices are correct and ready for dispatch in order to minimize the invoice lay days
Provide first point of contact for Customer Services with regard to missing invoices and copy invoice requests
Need to support Korea customer and month end closing date as when required during Malaysia Public Holiday

What experience and skills required

3 years of formal education in business/economics or finance studies or relevant working experience
Fluent in English and Korean - both writing and speaking and listening
Good planning and organising skills
Good analytical skills , attention to detail & Computer literate

b) Central Customer Service Junior Coordinator who will join our Marine Products division.

About the location

The position will be based in Kuala Lumpur office which is in the heart of city and easy to get to go by public transportation.

What you will be doing

Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email
Actively use system for understanding on customer specific information and requirements
For each quote / order processed, ensure specific customer requirements are addressed
Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
Highlight improvements and process learnings to the team leads/ manager
Participate and contribute in the team discussion & training
Performing miscellaneous job-related duties as assigned
Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
Accept assigned rostered overtime work, if required

What experience and skills required

Candidate must possess at least a Diploma in any fields
At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.
Fluent in English - both writing and speaking
Required skill(s): Computer Literate (Good in MS Office)
Able to prioritize, customer oriented with excellent communication and interpersonal skills.
Good planning, organising skills, analytical skills, attention to detail and meticulous.
Ability to work independently with minimal supervision, positive attitude and a good team player.
Able to meet deadlines through good time management and allocation of priorities
Desire to succeed in a challenging environment and able to work under pressure.

What we offer

Strategic work location at KL Sentral with convenience travelling by Monorail, Rapid Kelana Jaya Line, MRT and KTM services as well as public buses.
5-days work week including complying with Malaysia’s Public Holiday
International work environment and culture
Great learning and development opportunities
Hybrid working arrangement (3 days in the office, 2 days remotely)

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex!

Prove you are the right candidate by applying on our portal:

https://wilhelmsen.wd3.myworkdayjobs.com/Wilhelmsen/job/Kuala-Lumpur/Invoicing-Coordinator--Korean-Speaker_JOBREQ_6862

Wilhelmsen Port Services Malaysia Sdn Bhd

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