To provide fast and timely solutions to all customer related problems
To be constantly guided by company's service standards
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible
Demonstrate empathy while listening to customers and establishing their needs in order to offer relevant products, services and solutions
Provide good customer services and maintain good rapport with customers
Provide highly skilled resources to answer customer enquiries and request predominantly

Rynat Information Technology Sdn Bhd