NOVO VISION ENTERPRISE

Responsible for providing high quality and efficient service to customers, whether a starting up new business venture or prospects who need to accommodate a project team at short notice with attention to details by providing accurate products and services information and resolving problem. In conjunction with our clients, prospects and vendors, the candidates ensures all guest and visitors experience is exceptional throughout the entire business Center, by providing a customized shared office rental solution designed to inspire our client and to deliver maximum flexibility and performance for their business

Also, responsible for assisting the department in development, analyses, and implementation of processes for quality improvement. Maintain and enhance collaborative relationships between every client, prospects, and vendors, to full fill and exceed customer service levels.

• Act as a key point of contact for customers and visitors providing a professional and friendly service as well as delivering an exceptional first impression

• Serve as a priory resource in assisting customers within the center; whether showing a customer to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks

• Provide a great environment for our customers by taking pride in continually keeping the center “show ready” by ensuring the business lounge conference rooms, show offices and common areas are spotless and prepared for our next guests at all times

• The CSR becomes an extension of our customer’s team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, booking their meeting rooms, preparing their meeting rooms and ensuring that they are able to concentrate on their work, while we manage their office needs.

• Serve as a resource for customers seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner

• Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight our customers and guests, always going above and beyond