AffiliateUp is a multinational outsourcing company that is working with customers in the FinTech industry. We are already 15 years on the market and we have reached the trust of over millions of clients from different countries.

We are expanding our team and seeking highly skilled professionals to join us as Customer Support Agents. This is an exciting opportunity to play a crucial role in our company, as it has a direct influence on sales and ultimately determines the success of the company.

Key Role:

Efficiently responds and communicates with clients to understand and service their needs via livechat
Effectively analyses customer data to make appropriate recommendations and problem resolutions
Resolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business.
Builds rapport with clients and effectively diffuses conflict and opposition
Contributes to team effort by accomplishing related results as needed
Committed to meeting quality standards in processing customer adjustments

Skills & Abilities:

Strong verbal and written communication skills, with the ability to convey information clearly, professionally, and empathetically
A customer-centric mindset with a genuine desire to help and provide exceptional service, displaying patience, empathy, and understanding
Effective problem-solving and critical-thinking skills to analyse situations, identify root causes, and propose appropriate solutions
Familiarity with basic computer applications and the ability to navigate through software, databases, and CRM systems
Willingness to learn and acquire a thorough understanding of the company's products, services, and policies
Collaboration and cooperation with team members to achieve common goals, sharing knowledge and supporting others when necessary
Work independently under minimal supervision
Calm person, good listener and stay positive assisting customers who are upset
Responsible, fast learner, interpersonal skills and a strong spirit of teamwork

Key Requirements:

Fluency in English and Bahasa Malaysia.
Experience is not a must but will be an added advantage
Fresh graduates are accepted
Has an understanding of IT knowledge
Laptop with memory of 8GB or Apple Mac not older than 2015 year and stable internet connection
Willing to work long hours
Willing to work on a shift schedule (day and night shifts from 9 am to 9 pm and the next day from 9pm to 9am followed by 2 days off)
Willing to work remotely

Benefits

Working for a dynamically growing company
Challenging but exciting tasks with our own product
Trainee period is provided
Competitive salary
Remote work

Novera Consultancy Sdn Bhd

2 Job Available

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