Responsible for handling customer's complaints, regulating the relationship between customers and the company, answer the customer's inquiry& customer's specific requirements
To respond the customer questions, and solve the problem as main. Just communicate with the customer via text, no need phone communicate.
Good communication skills and positive attitude to deal with the customer, and cooperatewith other departments to solve the problem of customer
Must be familiar with the company background functions, various of complaint or question related issues that made by customer, able to answer quickly and accurate verification by the back end.
Complaint updated every time, must be ahead of the operation to obtain and familiar with the new version of the content, conduct the complaint solution experience after update
During the work time, need maintain and to detect and handle the problem submit by customer (in principle, not more than 2 minutes), some problem that need to repeatedly communicate, remember to take the initiative to keep follow up
Regular weekly collection and collation of customer feedback, more questions and the views and suggestions made by the customer
If one of the CS member services process having any problems or error, coordinate with relevant departments immediately to be resolved
During the holidays, found customer major problem, should be contact the operation to deal with at the first time, do a record at the same time

Max Sticker Supply Trading Sdn Bhd