E-commerce Channel Management

Elevate our brand on major marketplaces by optimizing listings (SEOs), managing promotions, and analyzing performance data to drive sales and improve customer engagement.
Monitor key performance indicators (KPIs) like sales, conversion rates, customer reviews/ratings, and implement strategies to improve these metrics.
Spearheading regular market analysis and competitor benchmarking to identify trends pricing strategies, and promotional and opportunities for growth and expansion.
Plan, execute, and optimise campaigns and promotions effectively to achieve sales and marketing objectives.
Collaborating with cross-functional teams to launch impactful campaigns.

Inventory & Financial Management

Collaborate with cross-functional teams to ensure smooth operations, from stock management to financial reporting, aligning e-commerce strategies with our broader business goals.
Ensuring quantity of inventory is always accurate and up to date, perform weekly and monthly reconciliation whenever is needed.
Work closely with Warehouse & Production Team on stock allocation for the website that meets e-commerce Marketing Plan on collection launching, replenishment and promotions. This includes overseeing the Quality Check is carried out accordingly upon stocks received.

Customer Excellence

Lead the charge in managing customer interactions including inquiries, complaints, refund/exchange requests, recommendations, and other activities that reflect to the operation of the e-commerce.
Foster satisfaction, loyalty, and community through exceptional service and engagement initiatives.
Monitor customer feedback, reviews, and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.

Other

• Supervise and provide support (hands on to work might be required) to subordinates to ensure set deliverables.

Kissandtell Sdn Bhd