Purpose/Objective (of this position)

To assist the Head of Department to manage team in order to achieve corporate objectives, total customer satisfaction and enhance customer loyalty.

Requirements

Responsibilities

To compliment superior overseeing the department, particularly in the areas of responsibility to effectively plan, organize, manage, supervise and monitor departmental tasks and assignments in order to meet departmental objectives.
To implement, review and monitor customer service-related activities / projects to achieve desired results.
To monitor customer satisfaction level to ensure high level of customer service is extended to all customers at all times.
To monitor & supervise operations of the retail store to achieve sales objective for all activities.
To assists in monitor the inventory & stock takes in retail store in order to achieve inventory accuracy.
To assist in planning & conduct training to ensure overall competency, effectiveness and productivity of the department.
To effectively manage outstanding payments.
To arrange & monitor manpower in order smooth operations to meet effectiveness & productivity of the department at all times
To maintain & make necessary changes on ISO document & maintain up-to-date SOP.

Healthy Way (M) Sdn Bhd