Roles And Responsibilities

Handle IT helpdesk tickets, i.e. ticket assignment, prioritization, escalation and resolution
Provide IT Onsite support as required
Deployment and setup of Computer for new/existing users
Deployment and maintenance
Deployment and maintenance of Printers and Scanners
Deployment and maintenance of Corporate Mobile devices
Projects eg. New Store/ Office, Store/ Office renovations, New Pop up store, events , New Applications etc.
Office 365 services
Internet and intranet connection services
File Share and Print services
VPN remote access services
Network/ Server Equipment support
Maintenance of IT Equipment room at Stores/offices including Power Maintenance, Housekeeping and Environment monitoring
CCTV security administration
IT Asset management ie. To manage and ensure Local IT Asset inventory is well maintained
Facilitate Procurement process for IT hardware/ software asset

Job Requirements

Min. 3 years of End User IT computing experience.
Excellent knowledge of Microsoft Windows 10 and equivalent administration.
Excellent support experience in areas of desktops, laptops, printers and MS Office software
IT related Diploma/Bachelor’s degree preferred
Certifications such as MCP and ITIL will be advantageous

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Golden Peninsular Holdings Sdn Bhd