Duties and Responsibilities of a Collection Manager

Must deliver required target setted.
Update daily target, must ensure entire team achieved their daily, weekly and monthly target
Manages the collector who make collection.
Handles complaints or difficult calls.
Makes sure collectors comply with company policies when contacting individuals and other companies to collect past due balances that they owe.
Monitors call reports to make sure collectors are making enough phone contacts each day.
Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
Tracks the rate of success of the entire process and continues to make adjustments when necessary.
Trains new collectors and holds training reviews for established collectors.
Negotiates payment arrangements and follows up to make sure the payments are made.
Must ensure the overall team discipline attendance, leave and other relevant issues does not jeopardize target and requirement set by the management.

Required Knowledge, Skills and Abilities
•Must have exceptional interpersonal skills.
•Must have excellent computer skills.
•Must be able to manage collectors ethically and fairly while still being firm and enforcing company rules.
•Excellent time management and multi-tasking skills.
•Must have strong negotiation and persuasion skills.
•Superior math skills.
•Must be able to effectively prioritize tasks.
•Must have excellent verbal and written communication skills.
•Must have strong problem solving and decision making skills.
•Must have good critical thinking skills and exercise sound judgment.

Education and Experience
-Min Diploma in any field.
-Experience in debt collection at least 5 years.
-Preferred experience as Team Leader / Supervisor in collection.

Job Type: Full-time

Pay: RM3,400.00 - RM7,000.00 per month

Schedule:

Day shift

Fs Global Consultancy Sdn Bhd

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