Offering exceptional customer service experience through strong communication skills (written and verbal).
Adhere and comply with standard work practices in line with Kimberly Clark’s policy, procedure, and work instructions.
Provide customers with immediate and relevant feedback and information relating to service delivery, order etas, stock information, pricing, and claims received via phone or email.
Develop expertise in product knowledge for all Kimberly Clark products and answer general product enquiries.
Acting as an intermediary between Customer Service, Customer Care, Warehouse, and Marketing for unusual enquiries and non-standard requests.
Handle complaints in a professional and courteous manner and provide diligent follow-up with applicable customers as required.

EDUMAJU REEMA SERVICEA