General Summary:

Responsible for attending to customer complaints and executing, repair, troubleshooting, problem analysis, investigations and etc.

Principal Responsibilities:

To provide leadership in managing daily activities and operations.
To attend to customer warranty matters, or assign to subordinates
To effectively manage relationship with end users, contractors, authorized dealers, authorized distributors, regional offices or manufacturer's representatives (customer focused).
To carry out site investigation, service, troubleshooting, commissioning, repair, retrofit, etc.
To take lead in addressing site problems with appropriate departments, recommend solution, corrective measure or next course of action and prepare comprehensive field service reports.
To lead, supervise and motivate a team of subordinates comprising of service supervisors and technicians.
To provide technical assistance, guidance and training to subordinates as and when required.
To ensure that all assignments, schedules and logistic supports are properly coordinated.
To ensure that all assignments are properly implemented and completed on time as per estimation.
To review all assignments if there is any discrepancy and report to direct supervisor or HOD.
To accomplish departmental goals and company goals through dedication and team work.
To support local service operation and global service operation as and when required.
Other ac-hoc duties as assigned.
The company may at any time as deemed necessary, to add or amend any of these job functions.

Authority :

Authorized to prepare reports on warranty claim matters and present to department head.

Knowledge, Skill and Ability Requirements:

Candidate must possess at least a Bachelor's Degree in Mechanical / Electrical Engineering or equivalent.
At least 2 year(s) of working experience,preferably in HVAC or electrical.
Applicants must be willing to work in Bukit Angkat,Kajang.
2 Full-Time position(s) available.

Applicants must be willing to work in Bukit Angkat, Kajang. Only shortlisted applicant will be notified.

Dunham Bush Industries Sdn Bhd