Collaborate with end users to gather and analyse requirements, and translate them into technical specifications.
Provide Day-to-day IT operational support for the end users – including troubleshooting, bug fixing, addressing user queries for software
For new enhancements to support business requirements, perform requirement study, impact analysis, solution design, software development, testing & deployment; and when necessary, work with respective vendors.
Liaise and coordinate with internal and external parties to ensure smooth implementation of software projects and enhancement projects.
Define and manage resource plan together with the Finance Director / IT Director aligning to the project schedule
Write and maintain IT software specification and technical documentation. Ensuring that the IT software specification documentation is complete and up to date.
Manage Incident, problem, change and release management.
Stay up-to-date with emerging trends and technologies in software development
Support any IT Software related initiatives inline with group direction
Perform other duties as assigned

Dover Elevators (Malaysia) Sdn Bhd