The Key Account Manager is responsible for maintaining and growing relationships with key clients such as distributor, wholesaler, retailers and buyers within the industry. You will serve as the main point of contact between the company and our important customers, ensuring satisfaction, retention, and expansion of business opportunities.

Key Responsibilities:

Account Growth: Develop and execute strategic account plans to drive growth and maximize revenue from key clients. Identify upsell and cross-sell opportunities, and collaborate with internal teams to deliver tailored solutions that meet client needs.
Client Relationship Management: Build strong, long-term relationships with key clients by understanding their needs, objectives, and challenges. Act as a trusted advisor and advocate for the client within the company.
Sales: Identify and pursue new sales opportunities with existing and potential clients. Drive revenue growth through effective sales strategies.
Negotiation: Negotiate contracts, pricing, and terms with key clients to ensure mutually beneficial agreements that support both the client’s objectives and the company’s profitability.
Order Handling: Coordinate order processing from receipt to fulfillment, ensuring accuracy and timely delivery.
Customer Satisfaction: Monitor and maintain high levels of customer satisfaction by proactively addressing issues, resolving complaints, and ensuring timely delivery of products and services.
Market Analysis: Stay updated about industry trends, market developments, and competitor activities. Use market insights to identify new business opportunities and anticipate client needs.
Forecasting: Collaborate with internal teams to forecast demand, track sales performance, and develop strategies to meet sales targets.
Communication and Reporting: Provide regular updates to internal stakeholders on account status, including sales forecasts, performance metrics, and potential risks. Prepare and present reports, presentations, and business reviews as needed.
Collaboration: Work closely with cross-functional teams, including sales, marketing, product development, and operations, to align strategies and deliver value to key clients.
Continuous Improvement: Proactively identify areas for improvement in processes, systems, and customer service to enhance overall effectiveness and efficiency.

Asiatech Scaffold Engineering Sdn Bhd

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