Sales and Customers

Service Maintain a profitable reputable café, that is:

Handle cash transactions honestly, efficiently, and accurately.
Assist in the supervision of the profitable café.
Assist the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
Maintain an efficient, friendly service standard at all time.
Politely answer the telephone and customer questions.
Respond proactively to prevent and resolve customer service situations.
Handle all drink and food items during preparation safely.

Store Operations

Maintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is:

Complete daily report as assigned.
Inform the Café Manager / Assistant Manager of any operational inconsistencies.
Maintain acceptable amounts of coffee, baked goods and supplies for the bar.
Order baked goods, coffee and supplies when needed.
Perform opening and closing duties
Report all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
Report potential safety hazards to Café Manager / Assistant Manager.
Restock shelves when necessary.
Clean the bar area, floor, grinders, take out trash, etc routinely.
Take bank deposit to the bank and brings change back if necessary.

Employee Development

Motivating & Developing crews, that is:

Product Knowledge

Deliver consistent quality products, that is:

Assist the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
Maintain the highest quality, consistent product standards.
Oversee drink-making and ensuring that only consistent quality drinks and products are served.
Strictly adhere to and enforcing SOPs on all drink and gourmet items.

Store Presentation

Maintain a comfortable, conducive outlet by:

The Coffee Bean & Tea Leaf (M) Sdn Bhd