About the role:

Team Leadership and Coordination:

• Lead and supervise a team of service technicians responsible for on-site and in-house repair of vending massage chairs in Malaysia.
• Coordinate daily service operations, ensuring efficient allocation of resources to meet customer demands.

Technical Support and Issue Resolution:

• Handle escalated service issues, working closely with the technical support team to ensure timely resolutions.

Service Quality Assurance:

• Establish and enforce service quality standards to ensure consistent, high-quality service delivery.
• Conduct regular audits of service activities to identify areas for improvement and implement corrective measures.

Training and Development:

• Schedule training programs for service technicians to enhance their technical skills and product knowledge.
• Stay informed about new product features and updates, providing timely training to the service team.
• Involvement of product development in technical aspects.

Inventory Management:

• Oversee the management of spare parts and inventory to ensure adequate stock levels for service and maintenance requirements.
• Implement efficient tracking systems to monitor inventory levels and reorder supplies as needed.