Customer Services
Max Sticker Supply Trading Sdn Bhd
Graduan Baru
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SSM No : 1399551-P
MYR2,000 - MYR2,500 Per Month
Puchong, Selangor
Graduan Baru
Kurang dari 15 pemohon. Anda mempunyai peluang yang tinggi!
Posted 3 days ago • Closing 20 Jun 2024
Kurang dari 15 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Work seriously and responsible
- Good at finding the work problems and can provide suggestions for improvement
- Possess good logical thinking ability, problem analysis ability and communication skills
- Patience, Passionate, strong flexibility, good personality & with a sense of service
- Standard Mandarin & English, with good language and expressive ability
- Possess professionalism spirit, teamwork and service awareness
- Typing speed of 40 words per minute or above
- Familiar with basic computer operation, office related software
- Passionate
- Actively responsible
- Have a quick learning ability, have a strong interest of financial industry
- Have team spirit
- Working experience is not necessary as training will be provided
- Proficient in Mandarin
- Age 18-30 years old
Tanggungjawab
- Responsible for handling customer's complaints, regulating the relationship between customers and the company, answer the customer's inquiry& customer's specific requirements
- To respond the customer questions, and solve the problem as main. Just communicate with the customer via text, no need phone communicate.
- Good communication skills and positive attitude to deal with the customer, and cooperatewith other departments to solve the problem of customer
- Must be familiar with the company background functions, various of complaint or question related issues that made by customer, able to answer quickly and accurate verification by the back end.
- Complaint updated every time, must be ahead of the operation to obtain and familiar with the new version of the content, conduct the complaint solution experience after update
- During the work time, need maintain and to detect and handle the problem submit by customer (in principle, not more than 2 minutes), some problem that need to repeatedly communicate, remember to take the initiative to keep follow up
- Regular weekly collection and collation of customer feedback, more questions and the views and suggestions made by the customer
- If one of the CS member services process having any problems or error, coordinate with relevant departments immediately to be resolved
- During the holidays, found customer major problem, should be contact the operation to deal with at the first time, do a record at the same time
Manfaat
- EPF, SOCSO, medical benefits, 10 days annual leave, year-end bonuses
- Working hours: 9 hours a day with a meal break time, Monday to Friday (Weekday only)
- The first 2 week (or 1 month) for the probationary month salary start from RM 2000
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