UP TO RM 12,000 Cantonese-English Speaker Operations Manager @ Bpo KL
SSM No : 1231113-U
MYR9,000 - MYR12,000 Per Month
Petaling Jaya, Selangor
Respons Segera
Jadilah pemohon terawal!
Posted a month ago • Closing 5 Jun 2024
Jadilah pemohon terawal!
Kelayakan
- Fluent proficiency in Cantonese and English languages, both written and verbal.
- Minimum of 2 years of Operations Management experience in the BPO industry.
- At least 3 years of related working experience in customer experience operations and management specialization.
- Able to start on May 2nd, 2024.
- Strong analytical skills and the ability to interpret data to drive decision-making.
- Excellent organizational and time management skills, with the ability to work under pressure and meet tight deadlines.
Tanggungjawab
- Monitor and analyze operational performance metrics to ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Develop and implement strategies to maximize the potential of our operations team, fostering a high-performance culture and providing opportunities for skill enhancement and career growth.
- Develop and execute strategic plans to optimize operational processes, improve productivity, and enhance service delivery.
- Build strong relationships with team members, earning their trust and respect through effective communication, mentorship, and support.
- Conduct regular performance evaluations and assessments to identify strengths and areas for improvement among team members, providing targeted coaching and development opportunities.
- Assign tasks and responsibilities to team members based on their skills and expertise, ensuring alignment with business objectives and individual development goals.
- Collaborate with client stakeholders to understand their requirements, address concerns, and continuously improve service delivery to exceed client expectations
Manfaat
- Salary: UP TO RM12,000 + commission (Subject to Interview performance and experiences)
- EPF + SOCSO + AL + ML + allowances
- Location: Bangsar South, KL
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