Job Requirement

• Possess advanced proficiency in English language skills.
• Proficiency in Mandarin (speaking, reading, and writing) is highly advantageous.
• Demonstrated experience in sales or customer care roles.
• Strong interpersonal communication abilities.
• Self-motivated with a sense of urgency.
• Thrive in a fast-paced environment, with startup experience being beneficial.
• Skilled in multitasking, prioritization, and time management.
• Dedicated to enhancing customer experiences for increased retention and loyalty.
• Maintain composure and empathy in high-pressure situations.
• Detail-oriented and analytical.
• Excellent collaboration and interpersonal skills.
• Data-driven and focused on performance, identifying up-selling and cross-selling opportunities.
• Bonus Preference:
• Familiarity with Relationship Management tools is a plus.
• Experience in e-commerce, retail, or consumer product support
• Has experience in using CRM such as Zendesk
• Can speak Chinese