Customer Service Executive (Mandarin & Cantonese Speaker)
Shangri-la Shared Services Sdn. Bhd.
SSM No : 198101012123
KL City, WP Kuala Lumpur
Kurang dari 30 pemohon. Anda mempunyai peluang yang tinggi!
Posted 5 days ago • Closing 9 Jun 2024
Kurang dari 30 pemohon. Anda mempunyai peluang yang tinggi!
Company Highlights
- Complimentary stay at any of our hotels worldwide
- Competitive monthly salary of up to RM5,000
- Discretionary performance-based bonuses and incentives
Kelayakan
What are we looking for?
- The ability to converse & write in Mandarin & Cantonese will be required to serve the respective market and liaise with Mandarin-speaking clients and stakeholders.
- Excellent spoken and written English is an added advantage.
- Preferably min 1 year experience in Contact Centre, experience in Hospitality / Online Travel Agency and Customer Service.
- Diploma / Degree holder in any discipline or equivalent qualification with relevant working experience
- Pleasant personality with good communication skills
- Computer literate and internet savvy.
- Positive attitude and a team player with a passion for delivering world-class customer service.
- Willing to work in a shift environment (24/7 operations)
- Ability to work under pressure to meet or exceed set performance standards
- Open to Malaysians only
Tanggungjawab
Job Description
Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!
Are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!
What will you learn and be part of?
- Receive industry best training that will equip you with soft and technical skills for the role.
- Gain confidence in meeting and exceeding expectations of our global customers.
- Get comfortable in handling emails and calls and potentially chats
- Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
- The opportunity to work and grow in a diverse culture with rewarding career
- Gain personally and professionally through in-house Development Trainings
Manfaat
- 5 working days and 45 hours per week
- Paid Training
- Performance incentives
- Annual Leave/ Public Holiday
- Shift & Transportation Allowance (depending on certain shifts)
- EPF/ SOCSO contribution
- Medical Coverage (Medical insurance coverage, preventative medical screening)
- Vacation (Free stay at any of our Hotels globally (one of a kind in the industry)
Important Information
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