Customer Service Officer
Futu Malaysia Sdn. Bhd. (Moomoo Malaysia)
Graduan Baru
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SSM No : 202101039212
MYR3,000 - MYR5,000 Per Month
Bukit Bintang, WP Kuala Lumpur
Graduan Baru
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Posted a month ago • Closing 10 Jun 2024
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Bachelor Degree or above in the relevant qualifications. Diploma in Business, Economics, and Financial-related courses are welcome to apply.
- Proven working experience in the related field is preferred, especially in the call center, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
- Language proficiency in English, Bahasa Malaysia is a must, while Mandarin is advantageous.
- Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
- Computer literacy is preferred.
- Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
- Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
- Able to work under 24-hours rotational shifts, according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.
Tanggungjawab
- Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
- Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
- Assist customers/clients with trading account registration, onboarding and verification processes.
- Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
- Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
- Responsible for proper recording, filing and organizing of customer feedback and suggestions.
- Contribute to the development of customer service processes, knowledge bases, and training materials.
- Perform with other ad-hoc duties as per assigned from time to time.
Manfaat
We offer a comprehensive and holistic work experience and package as follows:
- Competitive compensation & benefits
- Fun loving and diverse work environment
- Business casual work attire everyday
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