Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company’s services.
To exceed customer’s expectation in terms of customer service & accurate information.
Work in a team to achieve the required KPI elements SLA.
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1. 2-3 YEARS EXPEREINCE IN FOOD AND SUPPLEMENT
Set up and advise on new product ideas - Food & Health supplements (OEM laboratory)
2. Conduct analysis for products' specifications and safety
3. Conduct new product development according to the proposed idea (by clients)
4. Provide troubleshooting support on products in production (if needed)
5. Record and arranging sampels, retained samples, and formulation in system and following GMP guidelines.
6. Learn about new product technology (Online platform/ provided training)
7. Train/supervise the Production team in implementing the new products and formulations
8. Improve existing products.
9. Maintain final product sampels
10. Able to liaise with QA personnel to ensure all newly developed products comply with product specifications.
11. Conduct analysis on new raw materials / alternatives raw materials on products.
12. Helping Quality Control Department for quality approval of products/raw materials (if needed)