MYR2,800 - MYR4,500 Per Month
Petaling Jaya, Selangor
Fewer than 10 applicants. Your chances are good!
Posted 9 hours ago • Closing 8 Jul 2024
Fewer than 10 applicants. Your chances are good!
Requirements
- At least 1 year working experience in the customer service.
- Preferably graduates from business, marketing, retail or relevant field.
- Passionate about retail sales trends; adapt easily to business growth.
- Knowledge and experience in parenting, baby & kids category is an added advantage.
- Able to pay attention to details because customer satisfaction is important.
- KPI-driven, excited to learn new things and able to work in team.
- Able to speak and write in both Bahasa Malaysia and English.
- Proficiency in Mandarin will be an added advantage.
- Must be self-disciplined and hardworking.
- Must love to work in high growth startup environment.
- Positive attitude with good communication skills.
Responsibilities
- Customer Journey Crafting: Collaborate with cross-functional teams to develop and improve customer journey maps, ensuring a consistent and positive experience from initial contact to post-purchase support. Ability to strategize communication channels and customer segmentations.
- Customer Interaction: Respond to customer inquiries through phone, email, chat, or in-person interactions promptly and professionally.
- Product and Service Knowledge: Maintain a deep understanding of our products and services to effectively educate customers and offer the best solutions to meet their needs.
- Sales and Upselling: Proactively identify opportunities to upsell and cross-sell products and services to enhance customer satisfaction and drive revenue growth.
- Issue Resolution: Investigate and resolve customer concerns and complaints efficiently and to the satisfaction of the customer.
- Customer Relationship Building: Establish and maintain strong relationships with customers by providing personalized attention and support.
- Feedback Gathering: Collect and relay customer feedback to internal teams for continuous improvement of products and services.
- Reporting and Analysis: Track and analyze customer interactions, sales performance, and other relevant metrics to inform strategic decisions and enhance customer experiences.
- Process Improvement: Contribute to the development and optimization of customer service processes to improve efficiency and customer satisfaction.
Benefits
- Office Parking Subsidy!
- Additional Leave on your Birthday Month!
- Casual Attire in Office!
Important Information
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