Shell People Services Asia Sdn. Bhd.
SSM No : 199501035598 (364800-W)
Cyberjaya, Selangor
More than 60 have applied to this job
Posted 4 days ago • Closing 29 Jun 2024
More than 60 have applied to this job
Requirements
Job Knowledge, Skills & Experience:
Language:
Other Skills & Experience:
Responsibilities
Job Purpose:
This job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support the Retail End to End integrated team (General Public and where applicable Loyalty, Digital). The Customer Operations Specialist Loyalty needs to project a professional company image by providing the best Customer experience through phone interaction, emails, ticketing and live chat engagements with Customers. The Customer Operations Specialist Loyalty delivers effective communications, value-adding interactions and efficient issue resolution.
Principal Accountabilities:
Customer Enquiries
Loyalty Management
Process and Administrative Work
Digital and Touchless Support
Benefits
Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.
SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.
Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment.
An Innovative Place to Work
An Inclusive & Progressive Place to Work
A Rewarding Place to Work
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