Customer Service Executive(Mandarin Speaker)
Fresh Graduates
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SSM No : 202301030558
MYR4,000 - MYR6,000 Per Month
Georgetown, Pulau Pinang and +1 other locations
Fresh Graduates
Fewer than 30 applicants. You still have a chance!
Posted 21 hours ago • Closing 23 Jun 2024
Fewer than 30 applicants. You still have a chance!
Requirements
- Fluent in reading and writing both Mandarin and English.
- Possess a strong commitment and sense of responsibility, with the ability to handle pressure and self-motivate.
- Basic Microsoft Excel skills. Basic financial knowledge is a plus.
- Willingness to work rotating shifts as the platform operates 24 hours every day.
Responsibilities
- Effectively understand customer needs, provide sincere assistance, and ensure smooth order completion.
- Evaluate daily performance to refine service plans and deliver valuable services to customers.
- Responsible for gathering customer data, performing regular customer maintenance, safeguarding user rights and interests, and maintaining service reputation.
- Stay informed about the market situation, analyze root causes of any problems by considering industry characteristics, and continuously improve and optimize products.
- Advise customers and assist in resolving other issues.
Benefits
- Monthly remuneration: Up to RM6,000 (Basis Salary + Incentive + Allowance + Overtime Payment)
- Working Hours: Morning shift 10am-10pm, Night shift 10pm-10am
- Off Days: 8 days per month.
Additional Benefits
- Overtime Pay
- Training Provided
- Bonus
- EPF / SOCSO / PCB
- Allowance Provided
Important Information
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