Sales and Customers 

Service Maintain a profitable reputable café, that is:

• Handle cash transactions honestly, efficiently, and accurately.
• Assist in the supervision of the profitable café.
• Assist the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
• Maintain an efficient, friendly service standard at all time.
• Politely answer the telephone and customer questions.
• Respond proactively to prevent and resolve customer service situations.
• Handle all drink and food items during preparation safely.

Store Operations 

Maintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is:

• Complete daily report as assigned.
• Inform the Café Manager / Assistant Manager of any operational inconsistencies.
• Maintain acceptable amounts of coffee, baked goods and supplies for the bar.
• Order baked goods, coffee and supplies when needed.
• Perform opening and closing duties
• Report all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
• Report potential safety hazards to Café Manager / Assistant Manager.
• Restock shelves when necessary.
• Clean the bar area, floor, grinders, take out trash, etc routinely.
• Take bank deposit to the bank and brings change back if necessary.

Employee Development 

Motivating & Developing crews, that is:

• Assists in the training of new employees.
• Delegates duties to Brew Crews as necessary.
• Leads by example.
• Motivates crews to maintain and serve consistent quality products every time.
• Perpetuates Company philosophy

Product Knowledge

Deliver consistent quality products, that is:

• Assist the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
• Maintain the highest quality, consistent product standards.
• Oversee drink-making and ensuring that only consistent quality drinks and products are served.
• Strictly adhere to and enforcing SOPs on all drink and gourmet items.

Store Presentation 

Maintain a comfortable, conducive outlet by:

• Follow guidelines on music.
• Keep all tables cleared of trays and used utensil or cups.
• Keep all floors dry & free of litter.
• Maintain a clean, well-merchandised café.