Customer Service (Mandarin Speaker)
Eupfin Technology Malaysia Sdn Bhd
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SSM No : 1298098-V
MYR3,500 - MYR5,000 Per Month
Shah Alam, Selangor
Kurang dari 20 pemohon. Anda mempunyai peluang yang tinggi!
Posted 5 days ago • Closing 9 Jun 2024
Kurang dari 20 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Proficiency in English & Mandarin is preferred
- Preferably min 2 years of working experience in the related field
- Excellent Communication Skills: Ability to communicate effectively and professionally with customers through various channels such as phone, email, and chat.
- Problem-Solving Abilities: Capacity to understand customer issues and provide prompt and effective solutions to meet their needs and resolve any concerns they may have.
- Empathy and Patience: Demonstrated empathy towards customers' concerns and the patience to handle difficult situations with grace and professionalism.
- Attention to Detail: Strong attention to detail to accurately record customer information, orders, and interactions, ensuring a seamless experience for the customer.
- Adaptability: Flexibility to adapt to changing customer needs and business priorities, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
Tanggungjawab
- Sales Support: Collaborate with sales representatives to manage and prioritize leads, ensuring efficient follow-up. Maintain accurate records of customer interactions and sales activities using RM software. Prepare and process sales orders, and invoices as needed.
- After-Sales Support: Proactively reach out to customers after a sale to ensure their satisfaction and address any concerns or issues. Assist with product returns, replacements, and warranty claims, resolving customer concerns efficiently.
- Documentation and Reporting: Maintain organized and up-to-date customer and sales records. Generate reports and analyze sales data to identify trends and opportunities for improvement.
- Team Collaboration: Collaborate closely with the sales team to provide them with the necessary support and information. Work in tandem with other departments such as marketing and product development to ensure a unified customer experience.
Manfaat
- Annual bonus
- Allowances/Incentives (KPI, Transport, Attendance, Shift, Overtime, Travel)
- Annual salary increment opportunity
- Company activity (Company trip, Team building, Annual dinner, Birthday celebration)
- Healthcare (Medical, Dental, Optical etc.)
- Free Parking
- Casual wear / Laptop provided
- 5 Working Days
- Annual Leave
- EPF/SOCSO
- Growth Opportunity
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